Policies

Shipping Policy

We ship to anywhere in the 48 states and can quickly provide you a cost to ship your order.  All of our units are shipped via professional trucking line to ensure the safe arrival and handling of your goods. We can ship directly to your residence, but our shipping companies do charge a modest extra fee for the use of a Lift Gate and / or Inside Delivery.

All orders are fully insured against any shipping damage or loss in transit, but you must provide us with some important information before your order is shipped.

Here’s what we need to know:

1. Your delivery method:
   • Delivery to a Residential Address
   • Delivery to a Business Address
2. Does your delivery require the use of a Lift-Gate?
   • Note: The lift gate fee is not included in shipping.
3. The complete delivery address of where you want your merchandise delivered. (We cannot ship to P.O. Boxes)
4. A valid contact telephone number where you can be reached.
5. An e-mail address where you want all delivery information sent.

Please send us all the above information and we will reply with your tailor made shipping package total cost.

After your shipment has been sent, we will send you a shipping confirmation e-mail that will outline the freight carrier making your delivery, the tracking number (a.k.a. pro-number), and the date the freight carrier Pick-U of your merchandise.

Local Pick-ups:

LOCAL PICK-UP is AVAILABLE at NO charge.

IMPORTANT

When the driver delivers your order, it is VERY IMPORTANT that you visually inspect all your items. If the delivered item(s) look to be damaged in anyway please DO NOT take possession of the item(s). If you are unsure that there is damage to any of the wrapped equipment, open it up and inspect it BEFORE you sign and accept possession. If only one of your items is damaged then REFUSE DELIVERY for only the item that is damaged. We will be notified immediately by the freight company and we will send you a replacement item, usually within two business days.

If there is damage to the item(s) and you sign the freight delivery document that states the equipment has been received without any damages, we have no recourse against the freight company. So, please take the extra time to inspect your shipment completely when it arrives and make note of any damage(s) on the Bill of Lading (BOL), and document ANYTHING regardless of how large or small you think it is.

Please remember that if your unit is damaged by the freight company, refuse delivery of the damaged item or pallet!! We also encourage you to contact us immediately and let us know of your concerns!

If you have any questions about the shipping details please email us at info@qualityairequipment.com

 

Payment Information

We kindly ask that all payments be received within 3 days of placing the order. We accept Credit Cards and Cashier Checks. If you would like to pay using your credit card, you can simply complete your transaction quickly and securely.

Note:  No product will be shipped until payment is confirmed or the check funds have been confirmed by our bank. Full Payment, including Shipping & Handling cost, MUST be received within 10 Days, otherwise equipment will be restocked; a 25% restocking fee will be charged; plus any other fees & expenses related to the sale of the item.

 

Return/Cancellation Policy

We gladly accept returns as long as they meet the following criteria.

1. Goods must be returned in the original, and non-damaged box in which they were shipped in.
2. The buyer must securely pack the merchandise the same way they originally received it.
3. The buyer must return the goods within 14 days.
4. The buyer will pay a 20% restocking fee.
5. The merchandise credit amount will exclude the original shipping and handling fees.
6. The buyer must pay shipping and handling back to our warehouse, where we will then inspect the goods and determine that the buyer has completed all of the return requirements as stated above.
7. Special order equipment, are NOT returnable except; “If the equipment does not match the order OR the equipment is defective when picked-up or delivered”

Before returning any items, you must receive a RETURN MATERIALS AUTHORIZATION (RMA) number. RMA will be valid for 14 Days only.

It is extremely important you obtain an RMA number, any item returned without a pre-approved RMA number, or after the 14 Days VALIDITY PERIOD will be refused.

Warranty Information

Quality Air Equipment only offers well-known and established brands of equipment, from manufacturers that provide a nationwide warranty.

All equipment, unless otherwise stated, is sold brand new with the full manufacturer’s warranty. The warranty on the equipment is provided by the manufacturer, which requires that the equipment must be installed by a qualified and licensed technician and is registered with the Manufacturer within 30 Days of installation.

In the event that a warranty repair is needed, simply contact the contractor that installed the equipment. Once they have diagnosed the problem, they can obtain a warranty replacement part free of charge, by returning the defective part to any of the manufacturer’s local parts distributors.

On all manufacturers warranty parts replacements; you will be responsible for any labor charges incurred in the replacement of the part, as well as, shipping and handling of the defective and replacement part.

There has never been a warranty issue that could not be resolved by your local contractor or technician!! Labor is not covered under these warranties!

IMPORTANT

Split HVAC systems and components are designed to be installed by qualified HVAC technicians.
The installation of HVAC systems includes electrical, gas, and refrigerant connections, is generally regulated by a multiple sets of laws, codes and guidelines, at the federal, state and local levels. Further, the failure to properly install HVAC equipment can raise personal safety and performance concerns. Further, no warranty is offered for the products that were installed by unlicensed/unauthorized persons.

Before You Order

While we acknowledge and applaud Do-It-Yourselfers, most of the equipment listed should be installed by persons who have the proper expertise, license, and certification to do so. In fact, Federal Law prohibits anyone from opening a refrigeration system unless they are licensed and certified. Additionally, having a licensed and certified installer that does the work will only help insure years of trouble free operation.